Attendee Services Hub

Explore SXSW EDU Online resources and tools, as well as tips, that will help you get the most out of your SXSW EDU Online experience March 9-11, 2021.



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Attending SXSW EDU Online

 

The Attendee Services Hub is your guide to SXSW EDU Online with a suite of navigation tools and resources to help prepare you for the digital adventure ahead.

SXSW EDU Online, a digital experience from March 9–11, 2021 includes Keynotes & Featured Sessions, Conference Sessions, Film Screenings, Performances, Launch Competition, Exhibition, Networking, and more. But before you dive in, browse our platforms overview, learn how to link your registration pass, connect with other attendees, and more.

Not yet registered? Secure your SXSW EDU Online Pass today. With one pass that covers the entire event, attendees have the opportunity to take in programming and connect with others across the education community.

To stay in the know – sign up for SXSW EDU Event Updates, check out the SXSW EDU News feed for the latest programming features and announcements, and follow our social media channelsTwitter, Facebook, LinkedIn and Instagram.

Platforms Overview

 


2021 SXSW EDU Online programming includes live and on-demand Keynotes & Featured Sessions, Conference Sessions, Film Screenings, Performances, Launch Competition, Exhibition, Networking, and Special Events.

Live sessions and events are scheduled every day between 9:30am – 9pm CT. SXSW EDU conference and performance content will be available on the SXSW EDU Online Platform and Connected TV apps through April 18.

Platforms Overview

Participation takes place in the following environments:

  • Mentorly
  • Zoom

Certain film content may be geo-blocked due to rights and the distributor’s discretion.

Some content will be subject to capacity.

Link Your Pass

 

Getting Started

Once you have registered for SXSW EDU Online, you will immediately receive your link code in your Shopping Cart.

From there, follow these steps to get started:

You can also find your link code by logging into your cart and clicking on “Purchase History” in the dropdown menu in the top right-hand corner. Within one business day of your registration purchase, you will also receive your link code in a confirmation email with the subject line, “SXSW EDU ONLINE 2021 REGISTRATION CONFIRMATION.”

Set Profile & Settings

Once you’ve opened the SXSW EDU Online platform, go to the dropdown menu in the top right-hand corner and click the down arrow. Now, complete your “My Profile” and verify your “Settings.”

Instead of using the “Resource center” and “Contact app support” in this menu, we recommend that you reference the Help Resources found at the bottom of the Attendee Services Hub.

Set Your Networking Availability

Under “My SXSW EDU”, click “My Meetings” to update your availability to reflect the times you are available to be contacted. “All day” (24 hours) is the default setting to accommodate international participants.

SXSW EDU ONLINE PLATFORM AND MOBILE APPS

 

Access the SXSW EDU Online Platform at online.sxswedu.com. We recommend using Chrome or Firefox browsers for optimal viewing of the SXSW EDU Online Platform. Internet Explorer is not supported.

The platform and mobile app provide an almost identical experience with mobile great for those on the go. SXSW EDU
conference and performance content will be available on the SXSW EDU Online Platform and Connected TV apps through April 18.

Download the Mobile App

Make the most of the event with the SXSW EDU Online Mobile App for iOS or Android devices. Get recommendations powered by AI and build your schedule.

Pro tip – the mobile app offers a two screen experience when used with our event platform and Connected TV apps. Participate in Q&As/Chat and other networking features in the mobile app while watching programming on Connected TV. Multitaskers, rejoice!

Download for iOS Download for Android

BUILD YOUR SCHEDULE

 

Use the SXSW EDU Online Platform and/or mobile app to build and customize a personal schedule in advance.

Click the + sign in the schedule list view or the blue “Register” button from a schedule listing page to add an event to your schedule.

You can find your personal schedule in “My SXSW EDU.” You will be sent notifications about events added to your schedule shortly before they begin.

Explore Schedule

DISCUSSION CHANNELS AND LIVE CHAT

 

Discussion Channels

Explore various topic-based Discussion Channels to discover more ideas within your community. Jump in and join as many channels as you would like. Share tips and resources, or use this is an opportunity to discover new connections. Topics range from First-Timers, Community Resources, Educators, and more. To report any misuse, please email conduct@sxsw.com.

Live Discussion Chat

At the beginning of each day, a Live Discussion box will appear for most programming within each session’s event listing. Utilize the Live Discussion box to chat and discuss with other participants in real time. If speakers are available, they can answer questions and create polls to further engage the audience in the discussion. Note: Work and Converse sessions will feature a different chat opportunity within the actual Zoom platform. To report any misuse, please email conduct@sxsw.com.

Networking

 

Networking Opportunities

Start Date Day/Time Set By RSVP More Information
Networking (1:1) February 8 Attendee No Find, connect, and message attendees directly leading up to and during SXSW EDU Online.
Meetings (1:1) February 8 Attendee No Book 1:1 meetings now for video networking taking place March 8 through March 11.
Discussion Channels March 1 Attendee No Topic based group discussions.
Mentor Sessions (1:1) March 9 SXSW EDU Yes 1:1 sessions with mentors. Sign up in advance via Mentorly starting March 1.
Exhibitor Meetings & Demos March 9 Attendee No Book meetings directly with Exhibitors.
Converse Sessions March 9 SXSW EDU No A speaker-facilitated, open conversation that focuses on driving dialogue and connecting communities around a particular topic. Limited capacity.
Work Sessions March 9 SXSW EDU No An instructional program with hands-on learning activities and specific takeaways. Limited capacity.

CONFERENCE

 

Keynotes

SXSW EDU Online Keynotes will kick off each day of the event. Tune in at 9:30am CT for impactful conversations featuring Oprah Winfrey & Dr. Bruce Perry, Kimberly Bryant & Reshma Saujani, and Nic Stone & Brittany Hogan.

Work & Converse Sessions

Work and Converse sessions are great opportunities to network with your fellow attendees, interact with important topics, and engage in learning activities for personal and professional development.

Limited capacity

To ensure an engaging and productive experience for speakers and attendees, attendance for these sessions will be limited to 100 attendees for Work sessions and 30 attendees for Converse sessions in an effort to maximize interaction among participants.

First come, first served

The Zoom link will be available on the Work and Converse session’s page 5 minutes before the session start time. Please note, clicking the “Register” button does NOT guarantee access, as attendees will be let in from the waiting room on a first come, first served basis. If you have been waiting more than 5 minutes, the session is full.

On Demand Content

Most programming will be made available to view on demand the same day after the initial stream. This includes the keynotes, featured sessions, Talk sessions, Launch competition, film program, and performances. SXSW EDU conference and performance content will be available on the SXSW EDU Online Platform and Connected TV apps through April 18.

Work and Converse sessions, which will take place live via Zoom, will not be recorded to ensure an engaging and productive experience for speakers and attendees and maximize interaction among participants.

Mentors

Sign up for one-on-one meetings to receive advice and insight from industry experts. Browse the mentor lineup and book a 15-minute virtual session with the mentors who align with your interests.

Book Mentor Session

FILM SCREENINGS

 

Film Schedule

Each evening we will screen a different film starting at 7:00pm CT. Stay tuned for Q&As with the filmmakers following some of the films.

Film Availability and Capacity Limits

After a film screens, it remains available on demand until it reaches its audience capacity or the event ends. Audience capacity is determined by the rights holder for the film. Most films do not have a capacity limit.

Viewing Limited Capacity Films

Films will not appear in your Connected TV app until their scheduled start time. Some films have limited capacity and require advance RSVP. To RSVP, select the “Register” button on the Film Screening schedule listing page at online.sxswedu.com or in the mobile app. You can then view the film in your browser, mobile app, or Connected TV app when it becomes available.

Geofencing

While SXSW EDU is a global event, certain films will be restricted to access in the United States due to rights and distributor requirements.

Join the Live Chat on SXSW EDU Online.

Each film has its own page on the SXSW EDU Online Platform with its own Live Chat. Chat about the film with other participants, ask questions, or write a note to the filmmakers.

Exhibition

 

The SXSW EDU Exhibition serves as the central hub for innovations in learning for this year’s online experience.

Digital Exhibitor Booths

Using the SXSW Online Platform, find company information, product categories, social media profiles, contact details, and any brand content they upload including documents, resources, and featured products & services.

Exhibitor Types

Meet innovative industry leaders, nonprofits, and emerging edtechs from all over the world come together for this online marketplace. Exhibitors feature dynamic, trailblazing organizations, and thought leaders that are changing the game and looking to share their stories and ideas with thousands of education professionals from around the globe.

Find exhibitors

Sort exhibitors by product or pavilion type to find exhibitors that match your interests. Or, search using keywords on the Exhibition page to filter through all participating organizations.

Meet with Exhibitors

Book a meeting with a company to learn more about a product or service using the SXSW EDU Online Platform. Navigate to the company’s online booth and use the message function. This enables you to book a meeting, ask questions, or network with the company’s team in real time.

Exhibitor with no meeting times left: Choose from several other options to make important professional connections both during and long after the event is over. During SXSW EDU Online, take advantage of exhibitors participating in Official Events, Sessions, or use the messaging function in their digital booth to make contact. Digital booths are equipped with business and individual contact information that you may add to “My networking” or “My bookmarked companies” under the “My SXSW EDU” area. These contacts can be exported making it easy to reach out at a later date.

Bookmark Exhibitors

Bookmarking makes it easy to revisit your favorite exhibitors. Bookmarks are located at the digital booth directly under the company logo. Your list of bookmarked exhibitors will populate in the ‘My SXSW EDU’ area of the platform.

Build your wishlist

By clicking the tag icon in the bottom right corner of an item, you can add any product, service or Swag item. Later, revisit “My wish list” in the “My SXSW EDU” area.

Connected TV Apps

 

Enjoy a premium viewing experience, with streaming available via the SXSW EDU Online Platform, mobile app, and Connected TV apps. SXSW EDU conference and performance content will be available on the SXSW EDU Online Platform and Connected TV apps through April 18.

Download the App from your Connected TV App Store

The SXSW EDU Online Connected TV app is available for Apple TV, Roku®, Amazon Fire TV, Android TV, and Samsung Smart TV. Search for ‘SXSW EDU’ in your favorite app store.

Log In Using your SXSW Account Email

Log in to gain access to all the SXSW EDU Online 2021 content as it becomes available during the event. Your login is the email you used to purchase your badge and that you previously linked at id.sxsw.com.

When to play

Start watching the SXSW EDU Flashback playlist now, which includes highlights and popular sessions from the past few years.

SXSW EDU Online 2021 content will appear throughout the event at the scheduled start times. See the full schedule at online.sxswedu.com.

Films with capacity

Films will not appear in your Connected TV app until the scheduled start time. Some films have limited capacity and require advance RSVP. To RSVP, select the “Register” button on the Film Screening schedule listing page at online.sxswedu.com or in the mobile app. You can then view the film in your browser, mobile app, or Connected TV app when it becomes available.

Help Resources

 

Customer support will be available via email helplines during Online Event dates and hours. Limited after-hours support will also be available.

  • Help purchasing registrations, redeeming coupons, linking registration to the Online platform, general questions, and customer service. Email reg@sxswedu.com.
  • Help with access to Online Event content, compatibility with browsers, compatibility with hardware/software. Email techsupport@sxswedu.com.
  • Help with general information and questions about SXSW EDU Online. Email info@sxswedu.com.
  • Help and support with inappropriate behavior by any participant(s) in the Online Events. Email conduct@sxsw.com.
  • Help with questions about ADA accessibility accommodations. Email access@sxsw.com.
  • For general questions start with the SXSW EDU Online FAQs.

Accessibility

 

Captioning services will be provided for designated Conference sessions, films, performances, Q&As, and competitions.

Learn More

Code of Conduct

 

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