SXSW EDU provides reasonable accommodations to make our events accessible for all attendees and participants. Below you will find our most commonly asked questions and their answers for in-person events. This page will be updated with accessibility information regarding the SXSW EDU Online soon. Please check back often for updates and additional information. Feel free to send your inquiries to the Accessibility Team.
Don’t see your question below? Please email the Accessibility Team for assistance.
How do I contact the SXSW EDU Accessibility Team?
Prior to the start of the event:
Phone: 512-467-7979 (leave a message in the general mailbox)
What are the deadlines for making requests for ADA accommodations?
Please use the form provided to you in the badge purchase confirmation email to make ASL interpreter, session transcription, and other ADA accommodation requests.
ASL Interpreter, Session Transcription & Other ADA Accommodations Request Deadlines:
SXSW EDU – TBD
SXSW – TBD
How do I request an Accessibility Designated SXSW EDU Badge?
An Accessibility Designated SXSW EDU Badge will provide attendees with a disability access to designated seating for sessions and film screenings, and access to the viewing platform at the SXSW Outdoor Stage at Lady Bird Lake. All designated SXSW and SXSW EDU accessible seating and platforms are based on capacity and provided on a first come, first served basis.
To request an Accessibility Designated SXSW EDU Badge, please use the form provided to you in your badge purchase confirmation.
All registrants must pick up their own credentials by showing their government-issued photo ID at Registration in the Austin Convention Center.
Is there an option for my personal attendant to accompany me to programming?
Attendees with disabilities who require the assistance of an attendant during SXSW EDU can request a Companion Wristband to accompany the Accessibility Designated SXSW EDU Badge. The Companion Wristband does not grant access to any events by itself and the wristband must match the badge holders name to be valid. One Companion Wristband is provided per Accessibility Designated SXSW EDU Badge.
I am a speaker, presenter, filmmaker, or other invited guest of SXSW EDU. How do I request accommodations for my event?
Please work with the SXSW EDU staff member that is programming your event. You will be provided a form to request specific accommodations needed for your event. Please use the form in your badge purchase confirmation letter to request ADA accommodations while attending SXSW EDU.
What services are not provided by SXSW EDU?
SXSW EDU does not provide the following:
- Devices that are personal or individually prescribed, such as wheelchairs, prescription eyeglasses, or hearing aids.
- Services of a personal nature, such as assistance in eating, toileting or dressing, or the pushing of wheelchairs.
- Connections to soundboards.
- Guides and ASL Interpreters for trade shows, expos, parties, sponsor events, satellite functions, or music showcases (with the exception of the SXSW Outdoor Stage at Lady Bird Lake).
- Guides and ASL interpreters to accompany individual registrants.
How do I request an accessible room at my SXSW EDU hotel?
To request an accessible room online with SXSW Housing & Travel, choose your ideal hotel from our list of available hotel rooms and follow the steps to book. When you reach the “special request field” in step 3 of the booking process (where you’ll also enter your payment information), let us know that you require an accessible room and any other additional details about your stay. We’ll pass this information along to the hotel, so they can accommodate your request.
Where is the Accessibility Desk located? What are the hours?
The Accessibility Desk is located on the Trinity Street side of the Austin Convention Center, near Exhibit Hall 4. The Accessibility Desk will be open one hour before the start of session programming each day, and close one hour after the last session concludes. Assistance after hours during SXSW EDU (until 12AM) is available via email and phone. Please check back for exact hours and contact phone number closer to the event.
Can I bring my service animal to SXSW EDU? Emotional support animal?
SXSW EDU allows ADA-recognized service animals trained specifically to assist a person with disabilities at all events. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.
Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not permitted at SXSW EDU events.
I am visually impaired. How can SXSW EDU assist me with navigating the pocket guides and schedule?
Any volunteer at a SXSW EDU Information Booth, or the Accessibility Desk located in the Austin Convention Center, can help read printed materials.
Does SXSW EDU provide American Sign Language (ASL) Interpreters?
SXSW EDU provides ASL Interpreters for all keynote sessions, select featured speakers, and music performances at the SXSW Outdoor Stage on Lady Bird Lake. Additional sessions may be requested and scheduled by using the form provided to you in your badge purchase confirmation email. Additional questions regarding ASL Interpreters can be directed to firstname.lastname@example.org.
What mobility devices are allowed at SXSW EDU?
Wheelchairs and 3- or 4-wheel electric scooters, walkers, canes, and crutches are allowed and are reasonably accommodated. Please know that SXSW EDU does not provide push services for attendees. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Please email email@example.com. There is no equipment rental of any kind offered by SXSW EDU. Please make your own mobility accommodations if required.
Where can I find information on medical and mobility device rental/repair?
Email firstname.lastname@example.org and we will help provide options within the Greater Austin Area. While visiting SXSW EDU, please feel free to call or visit the Accessibility Desk on the first floor of the Austin Convention Center for a list of local vendors that can assist with rentals. It is advised to make arrangements in advance of your arrival to ensure availability of equipment.
Where can I charge my medical or mobility device during the event?
Charging outlets for medical devices will be available at the Accessibility Desk located on the first floor of the Austin Convention Center. Charging is on a first come, first served basis and devices must be secured with a lock or other means of securing the device. SXSW EDU can not be responsible for devices left charging.
What should I know about accessibility at the SXSW Outdoor Stage at Lady Bird Lake?
Attendees staying through the week following SXSW EDU may want to attend some of the SXSW free events offered. SXSW Outdoor Stage at Lady Bird Lake is a large outdoor venue with natural terrain. Attendance may require covering large distances over grassy, uneven, and sometimes muddy ground.
The accessible viewing platform is on the eastern side of the venue. The accessible viewing platform is available to patrons who use mobility devices, plus one adult companion and/or minor children, as applicable. Seating is limited and available on a first come, first served basis.
The musical performances at the SXSW Outdoor Stage at Lady Bird Lake will be interpreted, featuring professional and certified ASL interpreters.
Accessible portable toilet facilities are provided at all outdoor SXSW produced events where there are portable toilets.
Information is available on directional signs, or from any volunteer.
If you have a government issued disabled hang tag or license plate, you don’t have to pay the parking meters. Private parking lots and garages may have different rules and regulations.
How accessible is Austin?
Austin, in general, is accessible. Be aware that there are some places throughout the City that are historic, or dated, and could pose challenges for those using mobility devices or who are visually impaired. Please reach out to email@example.com for questions about specific establishments or areas.
What is transportation like for those with accessibility needs?
Transportation can be a challenge for everyone attending SXSW EDU. Our advice to attendees is to utilize public transportation, rideshare, or taxi service when available. All public transportation methods have an accessible option. More information about their accessibility services during SXSW EDU will be available closer to the event.
Does SXSW provide session transcription?
SXSW EDU Keynotes, select Featured Speaker rooms, as well as other select sessions across SXSW EDU, will be accessible via transcription. Additional sessions may be requested and scheduled by using the form provided to you in your badge confirmation email.