Registration FAQ

Photo by Brittany Ryan.

1. I just found out I can't attend for a really good reason. Can I get a refund?
Registrations are non-refundable but they can be transferred to a third party for a non-refundable fee of $50 if you cannot attend the conference this year. To transfer a registration, please fill out the SXSWedu 2012 Transfer Form and email it to reg@sxswedu.com or fax to 512.452.4775. There is no deadline for a registration transfer.

2. What are SXSWedu’s refund policies?
PLEASE READ! By submitting a registration or authorizing payment to SXSWedu in any form, payor agrees to the following policies:

(1) Payments are not refundable for any reason including, but not limited to, failure to use SXSWedu credentials due to illness, acts of God, travel-related problems, and loss of employment.
(2) Discounted prices are based on the date payment is received in the SXSWedu office.
(3) Unused registrations/applications have no monetary value and cannot be credited to future years or events.
(4) Badges are issued to individuals and can be picked up and used only by the individual named.
(5) If you have been granted a registration coupon and fail to redeem it during the registration process, you will not be refunded or credited the difference.
(6) If duplicate registrations are purchased for the same attendee (whether purchased independently, through your company or by another attendee) the additional registration will not be refunded. It can be transferred for a $50 transfer fee.
(7) A $50 processing fee will be assessed to change the name on a registration.
(8) Please read our Terms of Use.

3. What's the easiest way to register for SXSWedu?
The quickest, and easiest way, is to register online and pay by credit card. You will also be able to book hotel accommodations through the housing department after registering. If you must pay by PO, please reference FAQ #4. If you must pay by check, the form is available here. To pay by wire transfer, you must be a publicly held international corporation, government or state agency, or educational institution. Please fill out a SXSWedu 2012 Registration Form and return it to the SXSW offices by mail or email. Due to long transaction times, SXSW will no longer be accepting wire transfers after March 1st. You can obtain transfer details by emailing reg@sxswedu.com. Your registration must be paid in full to take advantage of the discounted rates. You may also register onsite at the Downtown Hilton in Austin, Texas.

4. What if I need to pay by Purchase Order (PO)?
Complete online registration forms for all the individuals to be covered by a single purchase order using a single SXSWedu Shopping Cart. Click the appropriate button indicating that the registration(s) will be paid by PO and enter the necessary information for SXSWedu to generate an invoice. After the PO has been issued you must return to that Shopping Cart and enter the PO number. At that point those registrations will be considered paid and confirmed, and the registrants can request a hotel room.

5. How will I know that my registration form and payment were received?
After you register online, you can expect a confirmation email within twenty-four hours. The confirmation is sent by email to the address provided on the registration form and will show that we have received your payment and will include a receipt.

6. To whom do I make my check payable?
Checks should be made out to "SXSW Inc." with the invoice number(s) noted on the memo line. They should be mailed to:

SXSW, Inc.
P.O. Box 685289
Austin, TX 78768

7. When should I arrive in Austin?
Check out the SXSWedu Schedule to see when activities kick off. Registration will open the evening of Monday, March 5, 2012 and the first set of breakout sessions will begin at 8:30 am on Tuesday, March 6, 2012.

8. What time does SXSWedu registration open, so I can pick up my badge?
Registration is open:

Monday, March 5, 2012
5:00 pm – 8:00 pm
Tuesday, March 6, 2012
8:00 am – 6:00 pm
Wednesday, March 7, 2012
8:00 am – 6:00 pm
Thursday, March 8, 2012
8:00 am – 1:00 pm

9. Where do I pick up my badge?
You can pick up your badge at the Hilton Conference Center (500 East 4th Street, Austin, Texas, 78701) on the 4th floor of the Downtown Hilton.

10. What will I have to do to pick up my SXSWedu badge?
To receive your SXSWedu 2012 badge, you will be asked to fill out a short form, and present a government issued ID. Feel free to ask any volunteers should you need assistance. While in line, keep an eye out for signage to ensure you're in the correct line and guide you on your way to the registration area.

11. So now I’m registered, how can I find out who is presenting?
We will make scheduling information available closer to March. Keep checking the official SXSWedu website and sign up for the SXSWedu Email Newsletter to stay up-to-date. If you still have questions about our programming content, e-mail info@sxswedu.com.

12. I just found out that I can only stay for part of SXSWedu. Can I transfer my issued badge?
No, once a badge has been issued to you, we cannot reissue the badge to a different person.

Still have questions? E-mail reg@sxswedu.com.